Born from Frustration:
Ending the Wait at the Car Wash
Our founder, Rob Meng, realized that operators were losing customers and revenue every time a line stalled, and managers often had no idea it was happening.
That insight sparked a mission: build a smarter, simpler way to measure customer flow, pinpoint bottlenecks, and give managers the tools to keep lines moving.
What started with a single test at Autobell has since grown into a proven solution used by car washes, oil change centers, and quick-service restaurants across the country. FasterLines combines video, IoT, and analytics into a real-time monitoring platform that shows exactly where service breaks down, and how to fix it.
Every Second Counts
Every second counts. We believe speed isn’t just about efficiency, it’s about service. Customers don’t want to wait, and businesses can’t afford to lose them. That’s why we help operators recover tens of thousands of dollars per year at each location by turning wasted minutes into throughput and loyalty.
FasterLines makes it possible for corporate leaders, district managers, and on-site teams to finally see what’s happening in their lines. With better visibility, they can staff smarter, serve faster, and deliver the kind of experience that keeps customers coming back.
The FasterLines
Approach
Many technology solutions in our space lean on complicated AI and overwhelming dashboards. We do things differently.
- Clear Metrics: We measure stopped-in-line delays, not vague averages or loop times.
- Actionable Insights: Our alerts and reports are designed for operators, not data scientists.
- No IT Burden: FasterLines installs easily, with a network-in-a-box that only needs power.
- Scalable Rollouts: From single locations to multi-site enterprises, we help teams improve at every level.
Our goal isn’t to flood you with data. It’s to give you the right insights, at the right time, so you can act.
The Book: Speed Is Service
Rob Meng, our founder and CEO, is also the author of the upcoming book Speed Is Service. The book dives deeper into the philosophy behind FasterLines: that in fast-service industries, speed is the most powerful form of customer care.
- In Speed Is Service, Rob explores:
- Why businesses underestimate how much money they lose in lines.
- How speed shapes customer loyalty more than discounts or promotions.
- Practical steps operators can take to align staffing, fix bottlenecks, and move more customers.
- The book and the company share a vision: to help operators turn speed into a competitive advantage and transform wait times into revenue.
FasterLines continues to evolve, with new products designed for both mid-size operators and smaller businesses. From enterprise-level data-as-a-service to retail-ready kits available online, our solutions are expanding to meet operators where they are.
No matter the size of the business, the mission is the same: make lines faster, customers happier, and businesses more profitable.
